The Update Support program ensures that your users automatically receive the newest version of CADISON. This means you benefit automatically from the numerous improvements, enhancements and new functions.

Our Telephone Support program provides CADISON users with help and problem solving information on the telephone. We will answer your questions, thus helping you to use CADISON more efficiently. Telephone Support is an important aspect of getting the full economic benefit from CADISON.

Our helpdesk is available continuously during office hours. The helpdesk agents will automatically ring you back to perform detailed problem solving. Our employees close in on the problem through their conversation with you, and work out a solution. In order to allow us to help you more quickly, we would ask that you gather together the following pieces of information before contacting the helpdesk:

• An exact description of the problem
• An exact description of the module

Your preparation and our specialist support can help reduce the time required to fix your problem considerably. The time you save can be used instead on developing your projects. Access the experience of our systems engineers, and benefit from our services.

You will need to provide the following information:

• CADISON version
• CADISON module and OS version
• Description of the problem
• Fax or e-mail with error log (if req’d.)